Oh Yours Fashion’s Store Refund Policy
When you buy from Oh Yours Fashion’s Store, we want to make you completely satisfied. If for any reason you are not satisfied with the items you bought, you can exchange it or ask for refund. Please contact our Customer Service by emailing us @Ohyoursfashion@gmail.com for the return address, which where you'll can send the package back to us, and if you have further question.
The return policy is below:
A.If the item with some damage, please take some photos of it, after we confirm with that, we will refund you(maybe part maybe full refund) depending on the circumstances.B.You choose a correctly size but it not suit for you, please measure the item's size,
a.if it is the same with our product descriptions, you can ship it back, but you should offer the back and forth shipping fee. When the tracking information shows it do going back to us, we will refund the product price in 2-3 working days.
b.If it is not same with our descriptions, we will refund you according the problem.
1) Oh Yours Fashion’s Store the unconditionally returns from our customers are acceptable within 7 days from the date your package has been shipped. We will check when we received the package that you have returned. Upon our confirmation, they will then issue a refund to you. Refunds are for the cost of the product only. Shipping costs are not included.
Please also, inform us of the following information,
*Order No. (for example, order #: 100)
*Quantity of each item including item #(for example, items #: 123456)
*Photo of the shipping label on the package has sent to you, scan it and send to Ohyoursfashion@gmail.com.
Why you have to do this?- To make your package recognized quickly and we can refund money to you as soon as possible.
Please make sure the products are unused and will not affect the secondary sales. No refund will be given if the items has missing, no original packaging, used, worn, washed, no tags, products with odors, such as smell perfume, smoke, pet hair, etc.
2) Please note: You are responsible for return shipping costs. We recommended keeping your shipping receipts until your return is processed. Oh Yours Fashion’s Store is not responsible for missing, damaged, or packages lost in transit.
3)Processing: All orders are subject to a 2-5 business day processing prior to shipping, 80% will be done within 24 hours. We do not process or deliver orders on weekends or holidays.
4)Estimated Delivery time: To United State take 7-23 Business days
Other countries: 12-45 Business days
Oh Yours Fashion is not responsible for missing, damaged, or packages lost in transit. You, as our customer must provide your proper shipping details before checkout. Thank you for your cooperation.